Frequently Asked Questions
Answers to your most common questions
Each supplier differs in what their minimum orders are, so it is dependant on the item. The Ohms way has capabilities to some of the customization in house, so we are able to make things happen at very low minimums.
Yes. You will receive a proof that you will need to sign for before any production is started.
This is the initial set up of your logo into the equipment needed to do the imprint or the embroidery. Once this is done, repeat orders are usually much less as the bulk of the set up has already been done.
Yes, you can absolutely split your order and ship different packages to different locations. Please contact us for more information – [email protected]
Yes. As we have many suppliers, some are better than others at this. We will help navigate this and make sure you get what you need.
You ask for help. We do the research and we check the reviews. If we need to, we get in some samples so that you can feel confident in your decisions. We take great care in choosing who we work with and only provide you with quality products and foods with quality ingredients. When presented with the right options, your decision will be easy.
Yes, if we have created an order for you, the logo stays with the order. If you have an account with us, we ask that we have a copy of your logo and your brand standards to help us find the best options for you.
We would need a high resolution file. File type varies by supplier – but we can accept PSD, JPG, PNG, SVG, Illustrator, and typically any well known graphics format.
Easy. Tell us what you are looking for and send us your logo. We look for options that match what your needs are, using companies fully established in Canada. Then you can decide from there.
Canadian Focused means we choose to work with Canadian makers and suppliers who have a true presence here at home. In the promotional industry, many products don’t originate in Canada, and many vendors operate internationally with only a digital storefront. Our partners must be fully integrated within Canada — with an office, warehouse, and Canadian employees — so every gift supports local businesses and reflects authentic Canadian sourcing.
Because alcohol delivery in BC is regulated, we can include it in gifts within the province for a small service fee, as these items must be sourced and handled separately. All alcohol deliveries must be sent by courier, and an adult with valid ID must be available to sign for the package. We’re not able to send alcohol outside BC, and for business related gifts, adding alcohol can introduce additional risks that companies may want to consider.
Many of our artisan made items are created in small batches, so quantities can be limited — especially during the holiday season. The sooner you begin, the more choices we can explore with you. We don’t have a fixed cutoff date, as it really depends on the gift style and the makers you’re hoping to include. December 1 would be the latest for anything customized, with many choices already gone, so we suggest starting the conversation as early as possible.
Visa, MasterCard, e-transfer. With a Corporate Account there are also more options.
Yes. Each supplier is different, so it would depend on the items in your gift.
We can add a gift card if you like for a small service fee, as we would need to go out and purchase the card. We do not keep any in stock, as we try to make the gifts as special and personal as possible. We do not sell live flowers, but we do have a supplier that makes beautiful wooden flower arrangements that would be an option.
We will send you an email as soon as the gift ships and you can keep track of the progress.
Yes. We have a label maker and print your logo and attach it to all sides of the box.
Yes. This is what we do.
Yes. We have got you covered. We collect all the information we need and then we take care of the rest.
No. What you see in the photo is what you get. You can trust that what you see in the photo is what the person who gets the gift will receive.
Yes. Let us know what you are needing and we can customize your gift to the exact dietary needs of the person getting the gift.
Yes. We have tried to make it easy to customize your gift on our site by being able to add items that you like and creating options that have no food, so that you can leave it out or add if you like it.
We’ve built a curated network of artisans from markets throughout the Lower Mainland, giving us access to many unique and truly local products. If you don’t see exactly what you’re looking for, reach out — we can learn what you have in mind and offer recommendations to help shape your gift.
Yes. We print your personal message on a card and include it with your gift.
No. We have chosen packaging to create the least environmental impact as possible. We use un-died paper products from a mill in Quebec, with our boxes being made locally.
Yes, we ship with Canada Post, Purolator or your own courier. For local deliveries, we also use local couriers. You let us know what works for you.
Just in case there is a problem with the delivery.
Yes, follow all standards set both Provincially and Federally
We are open Monday to Friday, 9am – 5pm PST…except standard Federal and Provincial Holidays
Almost, we can not ship to PO Boxes and we do not ship our gifts outside of Canada.
Absolutely! Reach out and get in touch to get an application.